Usability – a term that we hear almost everywhere we go on the web and for good reason. Good usability can mean the difference between one site’s success and the downfall of another.
Usability is especially important in the case of e-commerce websites. While most usability principles of regular websites still apply for e-commerce sites as well, the different specific pages such as shopping carts, shipping methods, shipping and billing addresses, order reviews, payment options, etc. all add another layer of complexity to creating usable online shops.